Return, Exchange & Refund Policy

Please don't hesitate to contact us via email or phone with any concerns. Our complete contact information is available here. We firmly believe in providing a superior experience for everyone, and we are dedicated to ensuring this to the best of our abilities.

RETURN & EXCHANGE POLICY

At Antique World Enterprises, we are committed to ensuring your satisfaction with our products. Prior to dispatch, rigorous verification processes, including comprehensive documentation such as photographs, videos, telephonic verification, and other stringent measures, are undertaken to ascertain the accuracy of all details. If you require additional verification, kindly contact us promptly within one day of placing your order.

• Custom-made orders/jewels are non-refundable.

• No returns, refunds, or exchanges are permissible for consumable goods.

RETURN PROCEDURE

For damaged goods:

• Customers must contact us within 3 days of delivery via email or our contact page, providing order details.

• Damaged items will be exchanged if feasible; otherwise, a return process will be initiated.

• Pre-shipment verification is in place to meet quality expectations.

For wrong packages:

• Customers must contact us within 3 days of delivery via email or our contact page, providing order details.

• We will coordinate with the courier for wrong packages.

• If not received within 5-7 business days of raising concern, the package will be resent or refunded.

DOMESTIC (INDIA ONLY) & INTERNATIONAL RETURNS

Returned items are expected to include the original shipment item, invoice, and packaging. Valid return requests will be considered within 2-3 days of delivery, subject to approval. Refunds/exchanges shall be processed exclusively after the retrieval and meticulous inspection of the goods.

For international returns, buyers are responsible for covering shipping charges for both inbound and outbound shipments. Video confirmation and detailed shipment information are provided. Return shipment initiation is the buyer's responsibility, as we do not accept standard domestic services. Refunds will be initiated post-receipt and thorough inspection of the product. Our commitment to preventing customer dissatisfaction involves pre-shipment verification, potentially including video calls. All our product listings are authenticated and verifiable.

RETURN & REFUNDS ON CONSUMABLE ITEMS

Consumable items are non-returnable, non-refundable, and non-cancellable. Sales are deemed final, and each consumable item undergoes a rigorous inspection process to ensure unparalleled quality. Approval for return requests is contingent upon the submission of comprehensive documentation, including photographs.

REFUNDS

If any refunds are initiated, It will be deposited within 7-14 business days to original payment method. COD orders will be refunded with Store Credit.